Refund Policy
💰 Refund Policy
We want you to be fully satisfied with your purchase. If you are not happy with your order, please review our refund policy below.
Eligibility for Refunds
To qualify for a refund:
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You must contact us within 30 days of receiving your order.
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The item must be unused, in its original condition, and in the original packaging.
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Proof of purchase (order number or receipt) is required.
Non-Refundable Items
The following items cannot be refunded:
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Digital downloads
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Gift cards
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Clearance or final-sale items
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Custom or personalized items
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Items marked “non-returnable”
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours with:
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Photos of the damaged item
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Your order number
We will replace the item or issue a refund.
Refund Process
Once your return is approved and received:
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We will inspect the item.
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Approved refunds will be processed to your original payment method.
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Refunds may take 10 business days to appear depending on your bank or card issuer.
Return Shipping
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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
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We recommend using a trackable shipping service to ensure we receive your return.
Exchanges
We offer exchanges for defective or damaged items only.
If you need an exchange, contact us with your order number and photos (if applicable).
Order Cancellations
Orders can be canceled within 12 hours of purchase.
Once the order has shipped, it cannot be canceled.
Contact Us
If you have any questions about refunds or returns, please contact us at:
13 Macdougal St, New York, NY 10012, USA